Name: CheapSleep Helsinki
Address: Sturenkatu 27, Helsinki 00510 Finland, Helsinki, Finland
Telephone: +358 40 4838280
Rating: 3.7

Question 1

Do you accept group reservations?

Accepted Answer

Yes, we are happy to accept group reservations and will make a special offer for your group.

Question 2

Can I change or cancel my booking?

Accepted Answer

If your reservation is not cancelled prior to the 1 day (24 hours) cancellation period before a booking, you will be charged for the first night of your booking unless otherwise agreed.

Question 3

Is it safe to give my personal details?

Accepted Answer

Yes, our website and servers are safe and secure. We require partial information during booking, and more at check‑in upon arrival.

Question 4

Is it safe to enter my credit card number?

Accepted Answer

Yes, and it is necessary because it acts as a guarantee. The payment can be made on arrival with a credit card, debit card or cash.

Question 5

Is it safe to pay by internet banking?

Accepted Answer

Yes, but if you wish to pay by internet bank transfer, please contact our front desk for more information.

Question 6

Can I show up without having booked in advance?

Accepted Answer

Yes, but we don’t recommend it. CheapSleep is often fully booked, which means if you arrive without a reservation, we cannot guarantee we will have availability.

Question 7

Can I make a booking for someone else?

Accepted Answer

Certainly. However, please make sure to use the guest's name and not your own name when making your booking for someone else.

Question 8

What payment methods can I use?

Accepted Answer

Cash, Credit and Debit Cards (Visa, Visa Electron, Maestro, MasterCard, V PAY, Diners Club INTERNATIONAL, American Express).

Question 9

Can children stay at CheapSleep?

Accepted Answer

Yes. Guests over 16 can stay at CheapSleep by themselves. Those under 16 must be accompanied by an adult.

Question 10

Can I bring my pet with me?

Accepted Answer

You may bring your pet if you have booked a private room. We charge an extra pet fee of 20€ per stay. Unfortunately, pets are not allowed in dormitories under any circumstances.

Question 11

How long does it take to get my booking confirmation?

Accepted Answer

It should be sent right away after making your booking. If there is a delay, please check your email account’s spam/junk folder.

Question 12

What time can I arrive and when do I have to check out?

Accepted Answer

Check‑out is until 11:00. Check‑in starts at 14:00 precisely.

Question 13

What kind of documents will I need?

Accepted Answer

You will need a valid Passport or ID Card, and a copy of your booking confirmation with the booking reference. If you have not made a booking in advance online, we will also require your credit/debit card information to guarantee the stay.

Question 14

What if other guests are making too much noise?

Accepted Answer

Our staff is available 24/7 and if a disturbance is reported, security can be on the scene within minutes.

Question 15

Is the hostel noisy?

Accepted Answer

While hostels are social by nature, the common room and reception are separated from the dormitories by well insulated walls, and the atmosphere remains light and friendly.

CheapSleep Helsinki

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Frequently Asked Questions