Name: Grand Hotel Nuove Terme
Address: Piazza Italia 1, 15011 Acqui Terme (AL), Italy, Acqui Terme, Italy
Telephone: +39 0144 58555
Rating: 3.4

Question 1

What is the check-in time?

Accepted Answer

Check‑in can be completed from 3:00 PM.

Question 2

If I arrive before the indicated check‑in time, can I access the spa?

Accepted Answer

You can access the SPA before check‑in, pending reception confirmation of availability for the selected time slot.

Question 3

What is the check‑out time?

Accepted Answer

Check‑out must be completed by 11:00 AM.

Question 4

If I wish to stay after 11:00 AM, what is the late check‑out fee?

Accepted Answer

The late check‑out fee is €10 for each hour after 11:00 AM.

Question 5

What activities are included in the Wellness Center?

Accepted Answer

At the Grand Hotel’s SPA you can participate in the Roman Circuit of thermal pool, Turkish bath, frigidarium, sauna, and relaxation sessions.

Question 6

What does the Roman Circuit consist of?

Accepted Answer

The Roman Circuit typically includes a 30‑minute thermal pool session, a 10‑minute Turkish bath, a short immersion in the frigidarium, a 15‑minute sauna, another short immersion, 15 minutes of relaxation, a cold shower, 15 minutes of further relaxation, another cold shower, and a final relaxation period.

Question 7

Are children allowed in the SPA?

Accepted Answer

Children aged at least 7 can access the thermal pool with the compulsory presence of at least one parent.

Question 8

Can pregnant women access the Wellness Center?

Accepted Answer

Entry to the SPA is discouraged for pregnant women.

Question 9

What anti‑COVID measures does the hotel have in place?

Accepted Answer

The hotel uses hand sanitiser dispensers in all common areas, offers single‑use or staff‑served buffets, provides distancing signage, requires masks for staff, maintains a one‑meter distance at table dining, screens guests during check‑in/out, uses disposable paper menus, and limits SPA access to controlled shifts.

Question 10

Is there parking on the property?

Accepted Answer

The hotel offers an uncovered courtyard parking space, payable at €15 per night. Alternatively, guests may use nearby municipal parking.

Question 11

How can I reach the hotel?

Accepted Answer

For driving visitors, the hotel is reachable via the A7 and A21 motorways, with direct routes from Milan, Turin, and Genoa. A short walk from the Acqui Terme train station serves rail travelers, and the hotel is accessible from nearby airports by car.

Grand Hotel Nuove Terme

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